Refund policy

The Danish Sale of Goods Act (Købeloven) applies to purchases on this website.

returning items:

You must return your order to us without undue delay and no later than 14 days after you have informed us of your wish to withdraw from the purchase. You must cover the direct costs of returning the item, and you bear the risk for the item from the time of delivery. Lack of original packaging may potentially result in a depreciation of the item's value. To ensure a full refund, it is recommended to return the item in its original packaging. Therefore, always take good care of the original packaging if you need to exercise the right of withdrawal. The return costs are covered by us, by sending us an email with your return request. We will then send you an return label. 

adventurer guarantee:

We offer a 30-day adventurer guarantee. This means you can use the product for 30 days, and if you do not like it, you can return it.

condition of the item upon return:

You are only liable for any decrease in the value of the item due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the item. In other words, you can use the item for 30 days, and if you do not like it, you can return it. If the item is harmed, destroyed, or otherwise mishandled, we consider it used, which means that you will only receive a partial or no refund upon returning the item, depending on its commercial value.

refund of the purchase amount:

If you withdraw your purchase, you will receive the amount you paid us for the product. In the event of a depreciation for which you are liable, this amount will be deducted from the purchase amount. If you have withdrawn your purchase by refusing to accept or pick up the product, we will deduct the return costs from your refund. We will process such a refund using the same payment method you used for the original transaction unless you have expressly agreed otherwise. We may withhold the refund until we have received the item back unless you have provided documentation of having returned it before this.

If you wish to withdraw the purchase, the item must be sent to: OutInspire ApS
Gammel Køge Landevej 55, 5th floor
2500 Valby
Attn: Withdrawal "order number"

We do not accept packages without delivery or packages sent COD (Cash on Delivery) unless otherwise agreed. If this happens, any additional costs will be deducted from the refund.

Warranty 

A 24-month warranty applies to all items. This means that you can have the item repaired, exchanged, receive a refund, or a price reduction, depending on the specific situation. The condition is that the complaint is justified and the defect did not arise due to incorrect use of the product or other harmful behavior. However, it is a condition that these defects did not arise due to your incorrect use of the product or other harmful behavior that caused the defect. You must file a complaint within a reasonable time after discovering the defect. If you file a complaint within 2 months, the complaint is always considered timely.

OutInspire reserves the right to replace defective parts with spare parts if repair or replacement of the item is desired, if possible. This is done to minimize waste and ensure sustainability of the products.

For all items (including items with limited durability such as batteries, power banks, and LED bulbs), normal wear and tear is not considered a defect under the Purchase Act, even if wear and tear occurs within the 2-year warranty period.

If you wish to complain about a product, the item must be sent to our address. For repair, a detailed description of the defect and a copy of the invoice must be included. Items for exchange/repair should, as far as possible, be returned complete. When returning an item where no defect can be found, OutInspire reserves the right to charge you a technician inspection fee for used technician time and shipping. (1 technician hour is billed at DKK 495 including VAT.)

If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging, and remember to get a receipt for the shipment so we can refund your shipping costs.

The item should be sent to: OutInspire ApS
Gammel Køge Landevej 55, 5th floor
2500 Valby
Attn: RMA "order number"

When returning the item, please send an email to info@OutInspire.com, describing the problem in as much detail as possible and stating your order number. Include a note with the order number when you send the package.

We do not accept packages without delivery or packages sent COD (Cash on Delivery).

complaint:

If you wish to complain about your purchase, please contact info@OutInspire.com. If we do not find a solution, you can file a complaint with the relevant authorities if the conditions are met.

Consumer Ombudsman
Carl Jacobsensvej 35
2500 Valby
www.forbrug.dk

If you are a consumer residing in an EU country other than Denmark, you can complain to the EU Commission's online complaint portal here - EU Online Dispute Resolution.

Danish customer service: Customer service email: info@OutInspire.com

Any dispute between the company and the customer will be resolved in accordance with Danish law.

These terms and conditions were last updated on December 17, 2023.